Frequently Asked Questions

Q: Who is All Covered?

Rnaug Design is the premiere IT support company for small to mediumand Large-sized businesses. All Covered helps business owners maximize their technology investment and minimize technology hassles by keeping their computing environment reliable, safe and serving their business needs.

Q: How does All Covered work?

A: Rnaug Design provides local service backed by the stability and knowledge of a national network of technical experts and a Central Services organization that monitors and remotely supports your organization 24x7. As an All Covered client, your business will receive computer, network and IT infrastructure care from a team of technology management professionals.

Q: Do you sell hardware and software?

A: Yes, our technology evaluation and procurement service, is one of the many convenience services that we provide our clients. We manage every step of the process: recommending software and hardware, the ordering and financing process, even disposing of technology at the end of its useful life.

Q: What computing platforms do you support?

A: We support all of the computing platforms used in small to medium-sized business offices including: Windows (desktop and server versions), Macintosh, Novell NetWare and Linux.

Q: Do you support and service the Mac platform?

A: Yes we do. We have a large and loyal group of Macintosh clients. All Covered employs some of the best Macintosh expertise in the country. We also have many clients who have, what we call, "mixed environments." These are networks that have both Macintosh and Windows computers on them. All Covered is the only national computer and network service and support company that services these "mixed environments."

Q: How much can I expect to pay for your services?

A: All Covered services are very competitive. We customize our services to meet your unique needs. Most of our clients choose Rnaug Design and the monthly fixed fee option. This service allows our clients the simplicity of a monthly fee for their network maintenance needs. Projects that enhance or augment the current environment are outside the scope of All Covered care and charged accordingly.

Most All Covered clients begin with a comprehensive Network Assessment to determine the reliability and stability of their computing environment. The results of the Network Assessment help determine how we can help you resolve the amount of ongoing monthly care your network requires.

Q: Do you provide programming services?

Programming is not one of the All Covered core services. However, your local All Covered office can recommend a partner in your area to assist you with programming services.